What is necessary for effective communication to occur?
What is necessary for effective communication to occur?
Select the statement that is not true of sales letters.
Select the statement that is not true of sales letters.
Which of the following is a good example of horizontal flow in an organization?
Which of the following is a good example of horizontal flow in an organization?
Which of the following is a correct dateline for a business letter?
Which of the following is a correct dateline for a business letter?
As a process of sharing thoughts and ideas, communication suffers mainly from
As a process of sharing thoughts and ideas, communication suffers mainly from
Which is not the type of communication channel
Which is not the type of communication channel
Communication is the task of imparting ________
Communication is the task of imparting ________
Feedback can come in the form of
Feedback can come in the form of
Exchange of ideas between two or more persons is
Exchange of ideas between two or more persons is
If there is no receiver, there is no
If there is no receiver, there is no
What writing style is usually used in reports
What writing style is usually used in reports
__________ is not one of the 7 Cs of communication:
__________ is not one of the 7 Cs of communication:
An effective oral presentation process follows _________ steps.
An effective oral presentation process follows _________ steps.
The most modern letter style is
The most modern letter style is
To decode a message is to
To decode a message is to
The word communication is derived from communis (Latin) which means:
The word communication is derived from communis (Latin) which means:
A memorandum (memo) is considered a brief form of written communication for:
A memorandum (memo) is considered a brief form of written communication for:
Form letters are also known as
Form letters are also known as
The primary goal of the beginning of a persuasive message is to
The primary goal of the beginning of a persuasive message is to
A good business letter is simple and straightforward without being simplistic or ..........
A good business letter is simple and straightforward without being simplistic or ..........
A message can only be deemed effective when it is
A message can only be deemed effective when it is
Simplicity in writing means essentially
Simplicity in writing means essentially
What is the primary purpose of report
What is the primary purpose of report
In interpersonal communication, ethics
In interpersonal communication, ethics
The handshake that conveys confidence is
The handshake that conveys confidence is
The conclusion or ending paragraph should bring the communication to a polite and ......... close.
The conclusion or ending paragraph should bring the communication to a polite and ......... close.
The most important goal of business communication is_________.
The most important goal of business communication is_________.
The simplified style business letter has
The simplified style business letter has
Lack of openness in communication
Lack of openness in communication
Modern business letters are usually written in:
Modern business letters are usually written in:
The ability to communicate effectively
The ability to communicate effectively
Modern business letters are usually written in
Modern business letters are usually written in
Learning to communicate with others is key to
Learning to communicate with others is key to
Good business letters are characterized by the following personal quality of the writer:
Good business letters are characterized by the following personal quality of the writer:
In general, human beings are
In general, human beings are
Persuasive messages should be written in the __________ order.
Persuasive messages should be written in the __________ order.
A memorandum (memo) is considered a brief form of written communication for
A memorandum (memo) is considered a brief form of written communication for
Good business letters are characterized by the following personal quality of the writer
Good business letters are characterized by the following personal quality of the writer
The form of communication used most of the time for written messages to persons inside your organization is called
The form of communication used most of the time for written messages to persons inside your organization is called
When a group agrees to support and commit to the decision of the group, they have reached
When a group agrees to support and commit to the decision of the group, they have reached
Any factor which disturbs, confuses, or interferes with the communication of a message is known as
Any factor which disturbs, confuses, or interferes with the communication of a message is known as
The ________ body of the presentation should be broken into short and clear units
The ________ body of the presentation should be broken into short and clear units
In circular letters personal interest is created by using the word_________.
In circular letters personal interest is created by using the word_________.
Our address and phone number are shown on our_________
Our address and phone number are shown on our_________
The first opportunity to gain the reader's attention in a direct mail letter is
The first opportunity to gain the reader's attention in a direct mail letter is
Feedback is a listeners
Feedback is a listeners
All of the following might be involved in nonverbal communication except
All of the following might be involved in nonverbal communication except
In block text format, you do not_________each paragraph
In block text format, you do not_________each paragraph
Communication without words is called
Communication without words is called
Which of the following sentences is least effective in driving for the sale?
Which of the following sentences is least effective in driving for the sale?
An example of a communication channel is
An example of a communication channel is
Informative writing focuses primarily on the
Informative writing focuses primarily on the
When working to create and maintain a favorable relationship with a receiver, a sender should
When working to create and maintain a favorable relationship with a receiver, a sender should
Appeals and representations are used in_________communication.
Appeals and representations are used in_________communication.
All of the following might be used to improve organizational communication except
All of the following might be used to improve organizational communication except
The following is the permanent records for business
The following is the permanent records for business
Communication between departments or functional units of companies is known as
Communication between departments or functional units of companies is known as
Simplicity in writing means essentially:
Simplicity in writing means essentially:
Human communication is essentially
Human communication is essentially
Set off the list of Do and Donts by using ___________.
Set off the list of Do and Donts by using ___________.
Body of a letter is divided into ________ parts.
Body of a letter is divided into ________ parts.
___________are routine reports prepared at regular time interval-daily, weekly, monthly quarterly or annually.
___________are routine reports prepared at regular time interval-daily, weekly, monthly quarterly or annually.
Raised eyebrows and shrugs are examples of
Raised eyebrows and shrugs are examples of
In developing the plan for a persuasive message,
In developing the plan for a persuasive message,
In business, the purpose of writing is mainly to
In business, the purpose of writing is mainly to
Goals help us to __________.
Goals help us to __________.
In writing business letters, one has to be
In writing business letters, one has to be
Which of the following is accomplished initially while planning a report
Which of the following is accomplished initially while planning a report
The first goal in writing a business letter is to get the recipients ..........
The first goal in writing a business letter is to get the recipients ..........
Effective communication is essentially a
Effective communication is essentially a
Which of the following is not one of the three major types of appeals discussed in the text?
Which of the following is not one of the three major types of appeals discussed in the text?
Which of the following is not a barrier to effective communication?
Which of the following is not a barrier to effective communication?
Three ways in which communication flows through formal organizational channels are called
Three ways in which communication flows through formal organizational channels are called
Effective professional correspondence uses an appropriate style, clear and concise language, and
Effective professional correspondence uses an appropriate style, clear and concise language, and
The envelope indicated that there was ,_________ but in fact there was only a letter inside
The envelope indicated that there was ,_________ but in fact there was only a letter inside
Down ward communication flows from_________ to_________.
Down ward communication flows from_________ to_________.
The following is (are) non-verbal communication
The following is (are) non-verbal communication
Interaction between three to twelve people who share a common goal, a sense of commitment, and who attempt to influence one another is known as
Interaction between three to twelve people who share a common goal, a sense of commitment, and who attempt to influence one another is known as
As per Newman and Summer Communication is the Exchange of
As per Newman and Summer Communication is the Exchange of
Business letters produce immediate effect because they are:
Business letters produce immediate effect because they are:
Letters that please the receiver are called
Letters that please the receiver are called
What type of audience are, people who have to act or make decisions on the basis of the report
What type of audience are, people who have to act or make decisions on the basis of the report
Which of the following is an example of a nonverbal message?
Which of the following is an example of a nonverbal message?
Which of the following terms best describes the grapevine as a communication pattern?
Which of the following terms best describes the grapevine as a communication pattern?
Generally speaking, in business we communicate
Generally speaking, in business we communicate
___________ reports are usually short messages with natural, casual use of language.
___________ reports are usually short messages with natural, casual use of language.
The following is (are) the most effective ways of communication.
The following is (are) the most effective ways of communication.
The _________ of business letter is called layout.
The _________ of business letter is called layout.
The formal greeting with which a business letter begins is called
The formal greeting with which a business letter begins is called
A persuasive message will fail if
A persuasive message will fail if
The study of communication through touch is_________.
The study of communication through touch is_________.
When communicating with people from a different culture it is best to assume
When communicating with people from a different culture it is best to assume
Rumours are likely to spread fastest in all of the following instances except when
Rumours are likely to spread fastest in all of the following instances except when
The central appeal in a persuasive letter
The central appeal in a persuasive letter
__________ is used to provide feedback to higher-ups, inform them of progress toward goals, and relay current problems.
__________ is used to provide feedback to higher-ups, inform them of progress toward goals, and relay current problems.
In the communication process, a receiver is the person who encodes an idea. message interference. a message pathway. the person who decodes a message.
In the communication process, a receiver is the person who encodes an idea. message interference. a message pathway. the person who decodes a message.
Form letters are also known as:
Form letters are also known as:
Horizontal communication takes place between_________.
Horizontal communication takes place between_________.
Which of the following is not part of a cover letter?
Which of the following is not part of a cover letter?
Communication following strict lines of authority and reporting relationships is known as
Communication following strict lines of authority and reporting relationships is known as
