Human communication is essentially
Human communication is essentially
Communication between departments or functional units of companies is known as
Communication between departments or functional units of companies is known as
Feedback can come in the form of
Feedback can come in the form of
What writing style is usually used in reports
What writing style is usually used in reports
Which of the following is accomplished initially while planning a report
Which of the following is accomplished initially while planning a report
Good business letters are characterized by the following personal quality of the writer:
Good business letters are characterized by the following personal quality of the writer:
Form letters are also known as:
Form letters are also known as:
Communication is the task of imparting ________
Communication is the task of imparting ________
Exchange of ideas between two or more persons is
Exchange of ideas between two or more persons is
A memorandum (memo) is considered a brief form of written communication for
A memorandum (memo) is considered a brief form of written communication for
Good business letters are characterized by the following personal quality of the writer
Good business letters are characterized by the following personal quality of the writer
The form of communication used most of the time for written messages to persons inside your organization is called
The form of communication used most of the time for written messages to persons inside your organization is called
Set off the list of Do and Donts by using ___________.
Set off the list of Do and Donts by using ___________.
Simplicity in writing means essentially:
Simplicity in writing means essentially:
Body of a letter is divided into ________ parts.
Body of a letter is divided into ________ parts.
Three ways in which communication flows through formal organizational channels are called
Three ways in which communication flows through formal organizational channels are called
The handshake that conveys confidence is
The handshake that conveys confidence is
A memorandum (memo) is considered a brief form of written communication for:
A memorandum (memo) is considered a brief form of written communication for:
Learning to communicate with others is key to
Learning to communicate with others is key to
Lack of openness in communication
Lack of openness in communication
Which of the following sentences is least effective in driving for the sale?
Which of the following sentences is least effective in driving for the sale?
Communication without words is called
Communication without words is called
In writing business letters, one has to be
In writing business letters, one has to be
The following is (are) non-verbal communication
The following is (are) non-verbal communication
__________ is not one of the 7 Cs of communication:
__________ is not one of the 7 Cs of communication:
When a group agrees to support and commit to the decision of the group, they have reached
When a group agrees to support and commit to the decision of the group, they have reached
Persuasive messages should be written in the __________ order.
Persuasive messages should be written in the __________ order.
Effective communication is essentially a
Effective communication is essentially a
Horizontal communication takes place between_________.
Horizontal communication takes place between_________.
Interaction between three to twelve people who share a common goal, a sense of commitment, and who attempt to influence one another is known as
Interaction between three to twelve people who share a common goal, a sense of commitment, and who attempt to influence one another is known as
Goals help us to __________.
Goals help us to __________.
The envelope indicated that there was ,_________ but in fact there was only a letter inside
The envelope indicated that there was ,_________ but in fact there was only a letter inside
Which of the following terms best describes the grapevine as a communication pattern?
Which of the following terms best describes the grapevine as a communication pattern?
Informative writing focuses primarily on the
Informative writing focuses primarily on the
The primary goal of the beginning of a persuasive message is to
The primary goal of the beginning of a persuasive message is to
The central appeal in a persuasive letter
The central appeal in a persuasive letter
Effective professional correspondence uses an appropriate style, clear and concise language, and
Effective professional correspondence uses an appropriate style, clear and concise language, and
In developing the plan for a persuasive message,
In developing the plan for a persuasive message,
Communication following strict lines of authority and reporting relationships is known as
Communication following strict lines of authority and reporting relationships is known as
What is necessary for effective communication to occur?
What is necessary for effective communication to occur?
__________ is used to provide feedback to higher-ups, inform them of progress toward goals, and relay current problems.
__________ is used to provide feedback to higher-ups, inform them of progress toward goals, and relay current problems.
Generally speaking, in business we communicate
Generally speaking, in business we communicate
Business letters produce immediate effect because they are:
Business letters produce immediate effect because they are:
The simplified style business letter has
The simplified style business letter has
Our address and phone number are shown on our_________
Our address and phone number are shown on our_________
The most modern letter style is
The most modern letter style is
The most important goal of business communication is_________.
The most important goal of business communication is_________.
Modern business letters are usually written in:
Modern business letters are usually written in:
What is the primary purpose of report
What is the primary purpose of report
Appeals and representations are used in_________communication.
Appeals and representations are used in_________communication.
In business, the purpose of writing is mainly to
In business, the purpose of writing is mainly to
As per Newman and Summer Communication is the Exchange of
As per Newman and Summer Communication is the Exchange of
___________are routine reports prepared at regular time interval-daily, weekly, monthly quarterly or annually.
___________are routine reports prepared at regular time interval-daily, weekly, monthly quarterly or annually.
In general, human beings are
In general, human beings are
Simplicity in writing means essentially
Simplicity in writing means essentially
___________ reports are usually short messages with natural, casual use of language.
___________ reports are usually short messages with natural, casual use of language.
If there is no receiver, there is no
If there is no receiver, there is no
The ________ body of the presentation should be broken into short and clear units
The ________ body of the presentation should be broken into short and clear units
Which of the following is not a barrier to effective communication?
Which of the following is not a barrier to effective communication?
The conclusion or ending paragraph should bring the communication to a polite and ......... close.
The conclusion or ending paragraph should bring the communication to a polite and ......... close.
The word communication is derived from communis (Latin) which means:
The word communication is derived from communis (Latin) which means:
A persuasive message will fail if
A persuasive message will fail if
Which of the following is an example of a nonverbal message?
Which of the following is an example of a nonverbal message?
The formal greeting with which a business letter begins is called
The formal greeting with which a business letter begins is called
The study of communication through touch is_________.
The study of communication through touch is_________.
In the communication process, a receiver is the person who encodes an idea. message interference. a message pathway. the person who decodes a message.
In the communication process, a receiver is the person who encodes an idea. message interference. a message pathway. the person who decodes a message.
Form letters are also known as
Form letters are also known as
An effective oral presentation process follows _________ steps.
An effective oral presentation process follows _________ steps.
When communicating with people from a different culture it is best to assume
When communicating with people from a different culture it is best to assume
Rumours are likely to spread fastest in all of the following instances except when
Rumours are likely to spread fastest in all of the following instances except when
In circular letters personal interest is created by using the word_________.
In circular letters personal interest is created by using the word_________.
Which of the following is not part of a cover letter?
Which of the following is not part of a cover letter?
In interpersonal communication, ethics
In interpersonal communication, ethics
The first goal in writing a business letter is to get the recipients ..........
The first goal in writing a business letter is to get the recipients ..........
Which of the following is a good example of horizontal flow in an organization?
Which of the following is a good example of horizontal flow in an organization?
The _________ of business letter is called layout.
The _________ of business letter is called layout.
Letters that please the receiver are called
Letters that please the receiver are called
Which of the following is not one of the three major types of appeals discussed in the text?
Which of the following is not one of the three major types of appeals discussed in the text?
The following is (are) the most effective ways of communication.
The following is (are) the most effective ways of communication.
Any factor which disturbs, confuses, or interferes with the communication of a message is known as
Any factor which disturbs, confuses, or interferes with the communication of a message is known as
Which is not the type of communication channel
Which is not the type of communication channel
A good business letter is simple and straightforward without being simplistic or ..........
A good business letter is simple and straightforward without being simplistic or ..........
Modern business letters are usually written in
Modern business letters are usually written in
Select the statement that is not true of sales letters.
Select the statement that is not true of sales letters.
All of the following might be used to improve organizational communication except
All of the following might be used to improve organizational communication except
Feedback is a listeners
Feedback is a listeners
The following is the permanent records for business
The following is the permanent records for business
In block text format, you do not_________each paragraph
In block text format, you do not_________each paragraph
An example of a communication channel is
An example of a communication channel is
Down ward communication flows from_________ to_________.
Down ward communication flows from_________ to_________.
Which of the following is a correct dateline for a business letter?
Which of the following is a correct dateline for a business letter?
What type of audience are, people who have to act or make decisions on the basis of the report
What type of audience are, people who have to act or make decisions on the basis of the report
To decode a message is to
To decode a message is to
The first opportunity to gain the reader's attention in a direct mail letter is
The first opportunity to gain the reader's attention in a direct mail letter is
The ability to communicate effectively
The ability to communicate effectively
When working to create and maintain a favorable relationship with a receiver, a sender should
When working to create and maintain a favorable relationship with a receiver, a sender should
All of the following might be involved in nonverbal communication except
All of the following might be involved in nonverbal communication except
As a process of sharing thoughts and ideas, communication suffers mainly from
As a process of sharing thoughts and ideas, communication suffers mainly from
Raised eyebrows and shrugs are examples of
Raised eyebrows and shrugs are examples of
A message can only be deemed effective when it is
A message can only be deemed effective when it is
