Which of the following is a correct dateline for a business letter?
Which of the following is a correct dateline for a business letter?
The simplified style business letter has
The simplified style business letter has
As a process of sharing thoughts and ideas, communication suffers mainly from
As a process of sharing thoughts and ideas, communication suffers mainly from
A good business letter is simple and straightforward without being simplistic or ..........
A good business letter is simple and straightforward without being simplistic or ..........
Communication is the task of imparting ________
Communication is the task of imparting ________
The conclusion or ending paragraph should bring the communication to a polite and ......... close.
The conclusion or ending paragraph should bring the communication to a polite and ......... close.
In interpersonal communication, ethics
In interpersonal communication, ethics
In block text format, you do not_________each paragraph
In block text format, you do not_________each paragraph
Which of the following terms best describes the grapevine as a communication pattern?
Which of the following terms best describes the grapevine as a communication pattern?
An effective oral presentation process follows _________ steps.
An effective oral presentation process follows _________ steps.
Which of the following is an example of a nonverbal message?
Which of the following is an example of a nonverbal message?
Which of the following is not one of the three major types of appeals discussed in the text?
Which of the following is not one of the three major types of appeals discussed in the text?
Feedback can come in the form of
Feedback can come in the form of
The _________ of business letter is called layout.
The _________ of business letter is called layout.
Effective professional correspondence uses an appropriate style, clear and concise language, and
Effective professional correspondence uses an appropriate style, clear and concise language, and
The formal greeting with which a business letter begins is called
The formal greeting with which a business letter begins is called
The handshake that conveys confidence is
The handshake that conveys confidence is
The ________ body of the presentation should be broken into short and clear units
The ________ body of the presentation should be broken into short and clear units
Good business letters are characterized by the following personal quality of the writer:
Good business letters are characterized by the following personal quality of the writer:
Interaction between three to twelve people who share a common goal, a sense of commitment, and who attempt to influence one another is known as
Interaction between three to twelve people who share a common goal, a sense of commitment, and who attempt to influence one another is known as
The form of communication used most of the time for written messages to persons inside your organization is called
The form of communication used most of the time for written messages to persons inside your organization is called
__________ is not one of the 7 Cs of communication:
__________ is not one of the 7 Cs of communication:
Three ways in which communication flows through formal organizational channels are called
Three ways in which communication flows through formal organizational channels are called
What is the primary purpose of report
What is the primary purpose of report
A memorandum (memo) is considered a brief form of written communication for:
A memorandum (memo) is considered a brief form of written communication for:
The first goal in writing a business letter is to get the recipients ..........
The first goal in writing a business letter is to get the recipients ..........
When working to create and maintain a favorable relationship with a receiver, a sender should
When working to create and maintain a favorable relationship with a receiver, a sender should
Persuasive messages should be written in the __________ order.
Persuasive messages should be written in the __________ order.
The most important goal of business communication is_________.
The most important goal of business communication is_________.
The study of communication through touch is_________.
The study of communication through touch is_________.
__________ is used to provide feedback to higher-ups, inform them of progress toward goals, and relay current problems.
__________ is used to provide feedback to higher-ups, inform them of progress toward goals, and relay current problems.
Which of the following is not a barrier to effective communication?
Which of the following is not a barrier to effective communication?
The central appeal in a persuasive letter
The central appeal in a persuasive letter
The first opportunity to gain the reader's attention in a direct mail letter is
The first opportunity to gain the reader's attention in a direct mail letter is
Which of the following sentences is least effective in driving for the sale?
Which of the following sentences is least effective in driving for the sale?
The ability to communicate effectively
The ability to communicate effectively
Our address and phone number are shown on our_________
Our address and phone number are shown on our_________
In general, human beings are
In general, human beings are
Business letters produce immediate effect because they are:
Business letters produce immediate effect because they are:
An example of a communication channel is
An example of a communication channel is
Feedback is a listeners
Feedback is a listeners
Good business letters are characterized by the following personal quality of the writer
Good business letters are characterized by the following personal quality of the writer
The most modern letter style is
The most modern letter style is
Select the statement that is not true of sales letters.
Select the statement that is not true of sales letters.
When a group agrees to support and commit to the decision of the group, they have reached
When a group agrees to support and commit to the decision of the group, they have reached
Exchange of ideas between two or more persons is
Exchange of ideas between two or more persons is
All of the following might be used to improve organizational communication except
All of the following might be used to improve organizational communication except
Generally speaking, in business we communicate
Generally speaking, in business we communicate
To decode a message is to
To decode a message is to
If there is no receiver, there is no
If there is no receiver, there is no
Communication without words is called
Communication without words is called
What is necessary for effective communication to occur?
What is necessary for effective communication to occur?
Informative writing focuses primarily on the
Informative writing focuses primarily on the
A message can only be deemed effective when it is
A message can only be deemed effective when it is
In circular letters personal interest is created by using the word_________.
In circular letters personal interest is created by using the word_________.
Letters that please the receiver are called
Letters that please the receiver are called
Modern business letters are usually written in:
Modern business letters are usually written in:
Down ward communication flows from_________ to_________.
Down ward communication flows from_________ to_________.
The envelope indicated that there was ,_________ but in fact there was only a letter inside
The envelope indicated that there was ,_________ but in fact there was only a letter inside
Communication between departments or functional units of companies is known as
Communication between departments or functional units of companies is known as
What type of audience are, people who have to act or make decisions on the basis of the report
What type of audience are, people who have to act or make decisions on the basis of the report
Lack of openness in communication
Lack of openness in communication
As per Newman and Summer Communication is the Exchange of
As per Newman and Summer Communication is the Exchange of
In business, the purpose of writing is mainly to
In business, the purpose of writing is mainly to
Learning to communicate with others is key to
Learning to communicate with others is key to
Form letters are also known as:
Form letters are also known as:
All of the following might be involved in nonverbal communication except
All of the following might be involved in nonverbal communication except
Which is not the type of communication channel
Which is not the type of communication channel
When communicating with people from a different culture it is best to assume
When communicating with people from a different culture it is best to assume
Goals help us to __________.
Goals help us to __________.
A persuasive message will fail if
A persuasive message will fail if
Simplicity in writing means essentially
Simplicity in writing means essentially
What writing style is usually used in reports
What writing style is usually used in reports
The primary goal of the beginning of a persuasive message is to
The primary goal of the beginning of a persuasive message is to
___________are routine reports prepared at regular time interval-daily, weekly, monthly quarterly or annually.
___________are routine reports prepared at regular time interval-daily, weekly, monthly quarterly or annually.
Any factor which disturbs, confuses, or interferes with the communication of a message is known as
Any factor which disturbs, confuses, or interferes with the communication of a message is known as
Effective communication is essentially a
Effective communication is essentially a
Set off the list of Do and Donts by using ___________.
Set off the list of Do and Donts by using ___________.
In the communication process, a receiver is the person who encodes an idea. message interference. a message pathway. the person who decodes a message.
In the communication process, a receiver is the person who encodes an idea. message interference. a message pathway. the person who decodes a message.
In developing the plan for a persuasive message,
In developing the plan for a persuasive message,
Rumours are likely to spread fastest in all of the following instances except when
Rumours are likely to spread fastest in all of the following instances except when
Which of the following is a good example of horizontal flow in an organization?
Which of the following is a good example of horizontal flow in an organization?
Appeals and representations are used in_________communication.
Appeals and representations are used in_________communication.
Which of the following is not part of a cover letter?
Which of the following is not part of a cover letter?
The following is the permanent records for business
The following is the permanent records for business
In writing business letters, one has to be
In writing business letters, one has to be
Human communication is essentially
Human communication is essentially
___________ reports are usually short messages with natural, casual use of language.
___________ reports are usually short messages with natural, casual use of language.
Communication following strict lines of authority and reporting relationships is known as
Communication following strict lines of authority and reporting relationships is known as
Raised eyebrows and shrugs are examples of
Raised eyebrows and shrugs are examples of
The following is (are) the most effective ways of communication.
The following is (are) the most effective ways of communication.
Horizontal communication takes place between_________.
Horizontal communication takes place between_________.
A memorandum (memo) is considered a brief form of written communication for
A memorandum (memo) is considered a brief form of written communication for
The word communication is derived from communis (Latin) which means:
The word communication is derived from communis (Latin) which means:
The following is (are) non-verbal communication
The following is (are) non-verbal communication
Body of a letter is divided into ________ parts.
Body of a letter is divided into ________ parts.
Which of the following is accomplished initially while planning a report
Which of the following is accomplished initially while planning a report
Modern business letters are usually written in
Modern business letters are usually written in
Form letters are also known as
Form letters are also known as
Simplicity in writing means essentially:
Simplicity in writing means essentially:
