Good business letters are characterized by the following personal quality of the writer
Good business letters are characterized by the following personal quality of the writer
Rumours are likely to spread fastest in all of the following instances except when
Rumours are likely to spread fastest in all of the following instances except when
An effective oral presentation process follows _________ steps.
An effective oral presentation process follows _________ steps.
Which of the following is not part of a cover letter?
Which of the following is not part of a cover letter?
Effective communication is essentially a
Effective communication is essentially a
Human communication is essentially
Human communication is essentially
Communication is the task of imparting ________
Communication is the task of imparting ________
Informative writing focuses primarily on the
Informative writing focuses primarily on the
In general, human beings are
In general, human beings are
Persuasive messages should be written in the __________ order.
Persuasive messages should be written in the __________ order.
Generally speaking, in business we communicate
Generally speaking, in business we communicate
Which of the following terms best describes the grapevine as a communication pattern?
Which of the following terms best describes the grapevine as a communication pattern?
Down ward communication flows from_________ to_________.
Down ward communication flows from_________ to_________.
Select the statement that is not true of sales letters.
Select the statement that is not true of sales letters.
A good business letter is simple and straightforward without being simplistic or ..........
A good business letter is simple and straightforward without being simplistic or ..........
Communication without words is called
Communication without words is called
The handshake that conveys confidence is
The handshake that conveys confidence is
Feedback can come in the form of
Feedback can come in the form of
In block text format, you do not_________each paragraph
In block text format, you do not_________each paragraph
Feedback is a listeners
Feedback is a listeners
Which of the following is not one of the three major types of appeals discussed in the text?
Which of the following is not one of the three major types of appeals discussed in the text?
What writing style is usually used in reports
What writing style is usually used in reports
Good business letters are characterized by the following personal quality of the writer:
Good business letters are characterized by the following personal quality of the writer:
In business, the purpose of writing is mainly to
In business, the purpose of writing is mainly to
To decode a message is to
To decode a message is to
All of the following might be involved in nonverbal communication except
All of the following might be involved in nonverbal communication except
The simplified style business letter has
The simplified style business letter has
In the communication process, a receiver is the person who encodes an idea. message interference. a message pathway. the person who decodes a message.
In the communication process, a receiver is the person who encodes an idea. message interference. a message pathway. the person who decodes a message.
The ability to communicate effectively
The ability to communicate effectively
Simplicity in writing means essentially:
Simplicity in writing means essentially:
Which of the following is an example of a nonverbal message?
Which of the following is an example of a nonverbal message?
___________are routine reports prepared at regular time interval-daily, weekly, monthly quarterly or annually.
___________are routine reports prepared at regular time interval-daily, weekly, monthly quarterly or annually.
___________ reports are usually short messages with natural, casual use of language.
___________ reports are usually short messages with natural, casual use of language.
Lack of openness in communication
Lack of openness in communication
Modern business letters are usually written in
Modern business letters are usually written in
Which of the following is a correct dateline for a business letter?
Which of the following is a correct dateline for a business letter?
What type of audience are, people who have to act or make decisions on the basis of the report
What type of audience are, people who have to act or make decisions on the basis of the report
The most important goal of business communication is_________.
The most important goal of business communication is_________.
Interaction between three to twelve people who share a common goal, a sense of commitment, and who attempt to influence one another is known as
Interaction between three to twelve people who share a common goal, a sense of commitment, and who attempt to influence one another is known as
Which is not the type of communication channel
Which is not the type of communication channel
In circular letters personal interest is created by using the word_________.
In circular letters personal interest is created by using the word_________.
A memorandum (memo) is considered a brief form of written communication for:
A memorandum (memo) is considered a brief form of written communication for:
The ________ body of the presentation should be broken into short and clear units
The ________ body of the presentation should be broken into short and clear units
The _________ of business letter is called layout.
The _________ of business letter is called layout.
Letters that please the receiver are called
Letters that please the receiver are called
In developing the plan for a persuasive message,
In developing the plan for a persuasive message,
Set off the list of Do and Donts by using ___________.
Set off the list of Do and Donts by using ___________.
A message can only be deemed effective when it is
A message can only be deemed effective when it is
A memorandum (memo) is considered a brief form of written communication for
A memorandum (memo) is considered a brief form of written communication for
Three ways in which communication flows through formal organizational channels are called
Three ways in which communication flows through formal organizational channels are called
Exchange of ideas between two or more persons is
Exchange of ideas between two or more persons is
The conclusion or ending paragraph should bring the communication to a polite and ......... close.
The conclusion or ending paragraph should bring the communication to a polite and ......... close.
Raised eyebrows and shrugs are examples of
Raised eyebrows and shrugs are examples of
When a group agrees to support and commit to the decision of the group, they have reached
When a group agrees to support and commit to the decision of the group, they have reached
Modern business letters are usually written in:
Modern business letters are usually written in:
The formal greeting with which a business letter begins is called
The formal greeting with which a business letter begins is called
The primary goal of the beginning of a persuasive message is to
The primary goal of the beginning of a persuasive message is to
The following is (are) the most effective ways of communication.
The following is (are) the most effective ways of communication.
When communicating with people from a different culture it is best to assume
When communicating with people from a different culture it is best to assume
Which of the following sentences is least effective in driving for the sale?
Which of the following sentences is least effective in driving for the sale?
Which of the following is a good example of horizontal flow in an organization?
Which of the following is a good example of horizontal flow in an organization?
The central appeal in a persuasive letter
The central appeal in a persuasive letter
All of the following might be used to improve organizational communication except
All of the following might be used to improve organizational communication except
The form of communication used most of the time for written messages to persons inside your organization is called
The form of communication used most of the time for written messages to persons inside your organization is called
The study of communication through touch is_________.
The study of communication through touch is_________.
As per Newman and Summer Communication is the Exchange of
As per Newman and Summer Communication is the Exchange of
Simplicity in writing means essentially
Simplicity in writing means essentially
The envelope indicated that there was ,_________ but in fact there was only a letter inside
The envelope indicated that there was ,_________ but in fact there was only a letter inside
Body of a letter is divided into ________ parts.
Body of a letter is divided into ________ parts.
__________ is not one of the 7 Cs of communication:
__________ is not one of the 7 Cs of communication:
Form letters are also known as
Form letters are also known as
__________ is used to provide feedback to higher-ups, inform them of progress toward goals, and relay current problems.
__________ is used to provide feedback to higher-ups, inform them of progress toward goals, and relay current problems.
If there is no receiver, there is no
If there is no receiver, there is no
The first goal in writing a business letter is to get the recipients ..........
The first goal in writing a business letter is to get the recipients ..........
The first opportunity to gain the reader's attention in a direct mail letter is
The first opportunity to gain the reader's attention in a direct mail letter is
In interpersonal communication, ethics
In interpersonal communication, ethics
In writing business letters, one has to be
In writing business letters, one has to be
Learning to communicate with others is key to
Learning to communicate with others is key to
Goals help us to __________.
Goals help us to __________.
As a process of sharing thoughts and ideas, communication suffers mainly from
As a process of sharing thoughts and ideas, communication suffers mainly from
Form letters are also known as:
Form letters are also known as:
What is necessary for effective communication to occur?
What is necessary for effective communication to occur?
Which of the following is accomplished initially while planning a report
Which of the following is accomplished initially while planning a report
An example of a communication channel is
An example of a communication channel is
The following is the permanent records for business
The following is the permanent records for business
Communication between departments or functional units of companies is known as
Communication between departments or functional units of companies is known as
Appeals and representations are used in_________communication.
Appeals and representations are used in_________communication.
Communication following strict lines of authority and reporting relationships is known as
Communication following strict lines of authority and reporting relationships is known as
Any factor which disturbs, confuses, or interferes with the communication of a message is known as
Any factor which disturbs, confuses, or interferes with the communication of a message is known as
A persuasive message will fail if
A persuasive message will fail if
Horizontal communication takes place between_________.
Horizontal communication takes place between_________.
Our address and phone number are shown on our_________
Our address and phone number are shown on our_________
What is the primary purpose of report
What is the primary purpose of report
Effective professional correspondence uses an appropriate style, clear and concise language, and
Effective professional correspondence uses an appropriate style, clear and concise language, and
The word communication is derived from communis (Latin) which means:
The word communication is derived from communis (Latin) which means:
Business letters produce immediate effect because they are:
Business letters produce immediate effect because they are:
When working to create and maintain a favorable relationship with a receiver, a sender should
When working to create and maintain a favorable relationship with a receiver, a sender should
Which of the following is not a barrier to effective communication?
Which of the following is not a barrier to effective communication?
The most modern letter style is
The most modern letter style is
The following is (are) non-verbal communication
The following is (are) non-verbal communication
