An important first step in troubleshooting which component in a laser printer is causing a jam is to:
An important first step in troubleshooting which component in a laser printer is causing a jam is to:
A system has two IDE hard drives that are each divided into primary and extended partitions, which drive letter is assigned to the primary partition of the second drive?
A system has two IDE hard drives that are each divided into primary and extended partitions, which drive letter is assigned to the primary partition of the second drive?
ESD potential decreases with the use of:
ESD potential decreases with the use of:
Which device uses a DMA channel?
Which device uses a DMA channel?
What is the i/o address for com3?
What is the i/o address for com3?
A wrist grounding strap contains which of the following:
A wrist grounding strap contains which of the following:
What is the recommended way to fix the registry description for the printer driver
What is the recommended way to fix the registry description for the printer driver
Which of the following statements is true?
Which of the following statements is true?
The POST routine, which counts system board RAM first, is stored in:
The POST routine, which counts system board RAM first, is stored in:
Capacitance is measured in units of:
Capacitance is measured in units of:
Which REQUIRES an anti-static bag for transport?
Which REQUIRES an anti-static bag for transport?
Which monitor would provide the highest level of performance?
Which monitor would provide the highest level of performance?
In inkjet printers, what is the most common problem with the paper tray?
In inkjet printers, what is the most common problem with the paper tray?
You see the message "invalid media device" after installing a new hard drive. What do you do next?
You see the message "invalid media device" after installing a new hard drive. What do you do next?
A sound card typically uses which IRQ?
A sound card typically uses which IRQ?
How is ink transferred to paper in common ink jet printers?
How is ink transferred to paper in common ink jet printers?
COM1 is typically represented by which of the following?
COM1 is typically represented by which of the following?
What tool is used to test serial and parallel ports?
What tool is used to test serial and parallel ports?
What is the i/o address for com1?
What is the i/o address for com1?
In laser technology, what happens during the transfer stage?
In laser technology, what happens during the transfer stage?
In the Binary numbering system, a (1) represents a jumper being shorted and a (0) represents a jumper being open. On a three-bit jumper block on a SCSI drive, how would an ID of logical 3 be set?
In the Binary numbering system, a (1) represents a jumper being shorted and a (0) represents a jumper being open. On a three-bit jumper block on a SCSI drive, how would an ID of logical 3 be set?
A dialog box with a bomb appears on a Macintosh screen. What type of problem has occurred?
A dialog box with a bomb appears on a Macintosh screen. What type of problem has occurred?
A workstation has just been installed on an Ethernet LAN, but cannot communicate with the network. What should you check first?
A workstation has just been installed on an Ethernet LAN, but cannot communicate with the network. What should you check first?
On a dot-matrix printer, regular lube maintenance should be followed, but this component should never be lubed:
On a dot-matrix printer, regular lube maintenance should be followed, but this component should never be lubed:
Which of the following items would require you to comply with EPA disposal guidelines?
Which of the following items would require you to comply with EPA disposal guidelines?
You are testing the resistance in Ohms of a fuse on a 15K amp system. If the fuse is good, the meter should read?
You are testing the resistance in Ohms of a fuse on a 15K amp system. If the fuse is good, the meter should read?
Type one PC cards:
Type one PC cards:
What can you use to ensure power is not interrupted, resulting in corrupted data?
What can you use to ensure power is not interrupted, resulting in corrupted data?
What IRQ is used for COM 2?
What IRQ is used for COM 2?
What is the paper feeding technology most commonly associated with dot-matrix printers?
What is the paper feeding technology most commonly associated with dot-matrix printers?
A capacitor is measured in which of the following units?
A capacitor is measured in which of the following units?
What action will correct patchy, faint, uneven or intermittent print on a dot matrix printer?
What action will correct patchy, faint, uneven or intermittent print on a dot matrix printer?
What is the i/o address for com2?
What is the i/o address for com2?
After installing a sound card, the system locks up when a parallel port tape backup unit is also used. What is most likely the problem?
After installing a sound card, the system locks up when a parallel port tape backup unit is also used. What is most likely the problem?
The ATAPI compliance is stands for?
The ATAPI compliance is stands for?
A 6xx indicates a problem with the:
A 6xx indicates a problem with the:
Resistance is measured in ohm.
Resistance is measured in ohm.
One of the major components of a PC is the Central Processing Unit (CPU) which can be best described as:
One of the major components of a PC is the Central Processing Unit (CPU) which can be best described as:
What are the most likely conditions for ESD?
What are the most likely conditions for ESD?
What should you replace if the brightness or contrast adjustments were malfunctioning on a laptop?
What should you replace if the brightness or contrast adjustments were malfunctioning on a laptop?
How many DMA channels are there in an AT class PC?
How many DMA channels are there in an AT class PC?
The DC voltage on most circuit boards is:
The DC voltage on most circuit boards is:
What expansion types do most pll/plll motherboards support?
What expansion types do most pll/plll motherboards support?
One of the major components of a PC is the Central Processing Unit (CPU) which can be best described as:
One of the major components of a PC is the Central Processing Unit (CPU) which can be best described as:
Which provides the fastest data access time?
Which provides the fastest data access time?
When installing an internal modem, all of the following IRQ's can be used except?
When installing an internal modem, all of the following IRQ's can be used except?
What is your first action when windows reports that your hard drive is developing bad sectors?
What is your first action when windows reports that your hard drive is developing bad sectors?
You can have EISA and MCA devices in the same PC.
You can have EISA and MCA devices in the same PC.
Static electricity thrives is which type of environment?
Static electricity thrives is which type of environment?
A customer attached an external drive to his notebook computer but the computer is not recognizing it. What should be considered?
A customer attached an external drive to his notebook computer but the computer is not recognizing it. What should be considered?
Which component must be vacuumed or replaced during preventative maintenance on a laser printer?
Which component must be vacuumed or replaced during preventative maintenance on a laser printer?
UART is a type of serial chip. Its letters stand for:
UART is a type of serial chip. Its letters stand for:
The ESD wrist strap is designed to protect PC Components or Service Technicians ?
The ESD wrist strap is designed to protect PC Components or Service Technicians ?
Suppose that the power lamp in on, but the printer will not print. What can you do to correct the problem?
Suppose that the power lamp in on, but the printer will not print. What can you do to correct the problem?
In the DOS memory model, the HIGH Memory Area (HMA). is the _____ memory.
In the DOS memory model, the HIGH Memory Area (HMA). is the _____ memory.
14.4 modem should transmit _____ bits per second
14.4 modem should transmit _____ bits per second
Dust in a computer actually increases the size of the magnetic fields inside it. This is not good, so you must occasionaiy dust, I trust. What's the best way to do this?
Dust in a computer actually increases the size of the magnetic fields inside it. This is not good, so you must occasionaiy dust, I trust. What's the best way to do this?
The DC voltage on most circuit boards is:
The DC voltage on most circuit boards is:
What is the modem hang up command?
What is the modem hang up command?
What would you ask to determine if the display is working?
What would you ask to determine if the display is working?
What is the jumper setting on a SCSI device to configure it to use the fourth SCSI id? Remember, SCSI ids start with zero.
What is the jumper setting on a SCSI device to configure it to use the fourth SCSI id? Remember, SCSI ids start with zero.
The digital multimeter is set for DC, Ohm and 20k. You will read _____ while measuring a good 2 amp fuse.
The digital multimeter is set for DC, Ohm and 20k. You will read _____ while measuring a good 2 amp fuse.
"Parity" errors usually indicate bad memory.
"Parity" errors usually indicate bad memory.
The monitor power LED is 'on' but the monitor screen is completely dark. The least likely cause of the problem is:
The monitor power LED is 'on' but the monitor screen is completely dark. The least likely cause of the problem is:
What configuration should a Volt-Ohm meter he set to when testing a fuse?
What configuration should a Volt-Ohm meter he set to when testing a fuse?
How many IRQs does a chain of USB devices require?
How many IRQs does a chain of USB devices require?
What voltage does a 586 system use?
What voltage does a 586 system use?
You are about to install a second IDE hard drive in a PC that has only one IDE adapter. Your first hard drive will still be the boot drive. How should the second drive be configured?
You are about to install a second IDE hard drive in a PC that has only one IDE adapter. Your first hard drive will still be the boot drive. How should the second drive be configured?
Resistance is measured in units of:
Resistance is measured in units of:
If the voltage on pin 1 of the power supply is not in the range of _____ volts, the PC will not boot.
If the voltage on pin 1 of the power supply is not in the range of _____ volts, the PC will not boot.
COM1 is typically represented by which of the following?
COM1 is typically represented by which of the following?
With a dot matrix printer, light then dark print is most commonly caused by:
With a dot matrix printer, light then dark print is most commonly caused by:
During preventative maintenance on a dot matrix printer, do NOT lubricate:
During preventative maintenance on a dot matrix printer, do NOT lubricate:
A 25-pin female connector on the back of your computer will typically be:
A 25-pin female connector on the back of your computer will typically be:
A parity error usually indicates a problem with:
A parity error usually indicates a problem with:
_____ help prevent power surges.
_____ help prevent power surges.
What is the size of the reserved memory area?
What is the size of the reserved memory area?
IDE cables have how many pins?
IDE cables have how many pins?
The floppy drive uses which DMA (direct memory access) channel?
The floppy drive uses which DMA (direct memory access) channel?
_____ is the term used to refer to the process of two modems establishing communications with each other.
_____ is the term used to refer to the process of two modems establishing communications with each other.
A hard disk is divided into tracks which are further subdivided into:
A hard disk is divided into tracks which are further subdivided into:
What device protects against line deficiencies?
What device protects against line deficiencies?
A capacitor is measured in which of the following units?
A capacitor is measured in which of the following units?
In the Binary numbering system, a (1) represents a jumper being shorted and a (0) represents a jumper being open. On a three-bit jumper block on a SCSI drive, how would an ID of logical 3 be set?
In the Binary numbering system, a (1) represents a jumper being shorted and a (0) represents a jumper being open. On a three-bit jumper block on a SCSI drive, how would an ID of logical 3 be set?
When not in use, it is very important to keep 5 1/4 diskettes in _____.
When not in use, it is very important to keep 5 1/4 diskettes in _____.
What can you use to ensure power is not interrupted, resulting in corrupted data?
What can you use to ensure power is not interrupted, resulting in corrupted data?
In addition to I/O port addresses, SCSI adapters also use a range of ROM addresses for their onboard BIOS.
In addition to I/O port addresses, SCSI adapters also use a range of ROM addresses for their onboard BIOS.
Which step should you perform first before discharging a CRT?
Which step should you perform first before discharging a CRT?
The buffers statement is found in what file?
The buffers statement is found in what file?
A PC with a 486DX2 processor runs internally at 50Mhz. What speed would its external logic be running?
A PC with a 486DX2 processor runs internally at 50Mhz. What speed would its external logic be running?
In laser technology, what happens during the transfer stage?
In laser technology, what happens during the transfer stage?
Which of the following items would require you t.o comply with EPA disposal guidelines?
Which of the following items would require you t.o comply with EPA disposal guidelines?
An IRQ allow interface cards to:
An IRQ allow interface cards to:
Which controller would support an external CD-ROM drive?
Which controller would support an external CD-ROM drive?
Your CD-ROM audio cable connects to the:
Your CD-ROM audio cable connects to the:
On a leased line installation a known good external modem shows no carrier detect light. Where is the problem most likely to be?
On a leased line installation a known good external modem shows no carrier detect light. Where is the problem most likely to be?
The following process determines the amount of memory present, the date/ time, and which communications ports and display adapters are installed in a microcomputer?
The following process determines the amount of memory present, the date/ time, and which communications ports and display adapters are installed in a microcomputer?
Every video card must have?
Every video card must have?
A customer calls and says her computer won't boot, she can hear noises and can see lights on the box, but nothing comes up on the screen, what should you take to the site to fix the problem?
A customer calls and says her computer won't boot, she can hear noises and can see lights on the box, but nothing comes up on the screen, what should you take to the site to fix the problem?
Which would you have to upgrade to install an EIDE drive?
Which would you have to upgrade to install an EIDE drive?
